Contact and support
Get help with AI dance clips, account and billing questions, privacy, media rights, or corrections through the signed-in support ticket area.
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Contact support
Support email: coming soon. Please use the support ticket area for now.
Open a support ticket. Sign in to your account first; the ticket area is available to signed-in users. Choose a clear subject and describe what happened, what you expected, and the step where the problem occurred.
What can we help with?
- Technical problems: uploading photos, preparing a 10-second clip, playback, downloads, or local enhancement.
- Account and billing: sign-in difficulties, a displayed charge, credit questions, or an order you need help identifying.
- Rights and consent: a concern about a person's likeness, uploaded footage, music, or a shared result.
- Privacy: a question about your account data or a request concerning your own materials.
- Corrections and feedback: an inaccurate guide, confusing wording, or an accessibility problem.
Include the details that matter
For a technical issue, include your phone or computer model, browser, approximate time, visible error code, and a screenshot when helpful. Say whether you switched apps or refreshed the page. For billing, include the order or task reference and the displayed amount. For a rights concern, identify the relevant page or video and explain your connection to the material.
Never send your password, verification codes, payment card details, or private media links containing access tokens. Share sensitive reference photos only when necessary and through an appropriate support channel.
Before opening a ticket, you may find the answer in What Is It?, the guides, Pricing, or the Privacy Policy.